Mottweiler Studio – Terms and Conditions
Orders may be placed online, by mail, e-mail or telephone. Our preference is payment by check after prior email or telephone communication. Our online store is accessible at the blog/website. Look for the Store tab at the top. There may be an option to pay online at the store depending upon the item. We can also send an invoice via email that can be paid online with a credit card. All online and email orders are acknowledged and availability of goods and delivery costs confirmed unless previously discussed. Upon our receipt of an email order we will supply you with secure payment information and an indication of your position in the standing orders queue. If presently scheduled production stocks have been exhausted you will be given the option of either canceling your order or placing your order with the next available production batch.
Our products are made in small batches using artisanal processes. We do our best to deliver product as quickly as possible. It there is no deliverable stock of your product at the time of your order, we can make no firm promises as to delivery date. Approximate delivery times are given based upon current conditions, which can change. If extended delays are to be expected, the customer will be given the option of a refund at our discretion.
Your item will be shipped (insured) by USPS. Other arrangements may be made. It will be properly packed for delivery to your location. We are not responsible for faulty address information. Delivery times quoted are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.
Duty, Taxes and Customs:
If you live out the USA you will be subject to import duties and taxes which are levied at the port of receipt. We do our best with the use of the correct paperwork to minimise this liability but these charges are completely outside of our control. Under no circumstances can we under value goods on paperwork to reduce customs and duty charges. This constitutes fraud and has serious implications for us as a business entity. Please do not ask us to do so.
We may be able to help in tracking down the proper authority and policy in your country. Please ask if you need assistance.
We require full payment to confirm a spot on our delivery schedule. All prices are quoted in US Dollars and are subject to change prior to submitting a confirmed order. Prices do not include taxes, delivery, insurance, duty, customs, brokerage or other fees. We do our best to keep posted prices up-to-date but it is always best to confirm before placing an order We accept Visa, MasterCard, Amex and Discover credit cards, PayPal funds, Money Orders from Banks or the Post Office or International Postal Money Order in US Funds. Personal and Company Checks must be in US funds from a USA mainland bank. Name and address must be printed on the check. Checks must clear before an item can be placed on the delivery schedule or shipped. Please allow 7-10 business days. See the order form link below for details on the information we require.
What does our warranty cover?
Our products are warrantied to be free of defects in workmanship. What does our warranty not cover? Normal wear and tear are not covered. Damage caused by careless or inappropriate use is not covered. Cosmetic issues: Dings, dents and scratches are part of normal use for a frequently handled product like a camera. This “patina” is a sign of a well used camera. We always enjoy seeing a well-used camera come through the shop. User film spoiled due to use with this camera is not covered.
What is the duration of our warranty?
The duration of our warranty is one year from the date of purchase. Each item is numbered and has a manufacturing date in our database. If purchased through us, we will also keep a sale date in our records. If you purchase your item elsewhere, you will be required to provide proof of purchase date.
What will we do correct problems?
If upon receipt and inspection of your item you suspect a defect in workmanship, contact us to discuss remedies. We will endeavor to repair or replace (at our discretion) any defective, new item brought to our attention within 10 days of delivery.
How can I get service?
Contact us for instructions before returning your item. You will be responsible for shipping the item to us and we will pay for return shipping to you. It is a good idea to retain your original packing materials but using the original box if it is worn can make insurance claims more difficult. You must carefully pack the item and insure it for full value. See Returns: below for more information.
What must you do to keep the warranty in effect?
Our products are carefully constructed with the finest materials. They are not indestructible. Under conditions of normal use typical of any high quality consumer item, your product should serve you well.
Read any provided manual and pay attention to the care instructions. Unless we have previously discussed otherwise, evidence that the item has been disassembled or tampered with with in ways that go beyond your normal use of the product will void this warranty. Repairs can still be made but you will be billed at our standard repair rate or $60.00 per hour.
Please contact us before making any returns so that we may have opportunity to resolve any problems you may be having. Please be sure that the product is suitable for your purposes (we are happy to advise). We reserve the right to charge a restocking fee for items correctly supplied and will only accept products in new condition, in their original packaging with all components intact and in new condition. All returns must be accompanied by the original sales invoice. Please note that we do not refund shipping costs unless the goods were incorrectly supplied. Returns sent beyond 7 days from date of receipt (if accepted) are subject to a 15% restocking fee.
We reserve the right to make changes and revisions in our product design.